Refund policy

At Clipz, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Change of Mind Returns

If you change your mind, you may return your unused item within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging where possible.
Include proof of purchase.

Customers are responsible for return postage costs for change-of-mind returns unless required by Australian Consumer Law.

Faulty or Incorrect Items

If you receive an item that is:

Faulty
Damaged during transit
Incorrect

please contact us within 7 days of receiving your order.

Where appropriate, we will provide a replacement, repair or refund in accordance with the Australian Consumer Law.

If possible, please include:

Your order number
A description of the issue
Photos of the item

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Exchanges

If you received the wrong colour or a faulty product, please contact us and we'll arrange an exchange where appropriate.

Non-Returnable Items

For hygiene and product integrity reasons, items that have been installed or used may not be eligible for a change-of-mind return unless they are faulty.

This does not affect your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure.
Compensation for any other reasonably foreseeable loss or damage.
Have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.